Mercury expands into Japan with new Tokyo office
Mercury, the Microsoft-based CRM, ATS, and recruitment platform, today announced the opening of its first office in Tokyo, marking the company’s official expansion into Japan and the wider Asia-Pacific region.
This strategic move represents Mercury’s first venture into the Japanese market, supported by a dedicated local team including native Japanese speakers and in-region recruitment specialists. The new Tokyo presence will enable Mercury to deliver closer support, local expertise, and tailored solutions to Japanese recruitment firms operating in one of the world’s most complex and highly regulated hiring environments.
A significant and growing market opportunity
Japan represents one of the largest and most established recruitment markets globally. According to Staffing Industry Analysts (SIA),Japan is the second-largest staffing market in the world, valued at approximately JPY 10.1 trillion (USD 72 billion) and supporting millions of temporary workers across the economy.
Despite this scale, the market remains under served by modern, enterprise-grade recruitment platforms, particularly those built with international compliance, security, and process standardisation at their core.
Mercury’s platform, built on Microsoft technologies including Dynamics 365 and Azure, is uniquely positioned to meet these requirements. By leveraging Microsoft’s global infrastructure, Mercury delivers enterprise-grade security, compliance, and scalability - areas of critical importance to Japanese organisations.
Bringing a first-of-its-kind enterprise platform to Japan
With its entry into Japan, Mercury becomes one of the first enterprise recruitment solutions specifically positioned to unify CRM, ATS,automation, AI and analytics in a single Microsoft-based platform for Japanese agencies.
The company’s approach enables recruitment firms to:
- Standardise processes across teams and offices
- Improve governance and data integrity
- Automate manual workflows to increase efficiency
- Provide full visibility across the recruitment lifecycle
- Align with global compliance and security standards
This unified offering addresses a gap in the Japanese market, where many agencies continue to rely on fragmented systems or locally developed tools that struggle to scale or meet evolving regulatory expectations.
Local presence, Global expertise
The new Tokyo office will serve as a regional hub for Mercury’s operations, supporting customers across Japan with local-language support, implementation expertise, and ongoing customer success services.
By combining local knowledge with global technology innovation, Mercury aims to support Japanese agencies as they modernise their operations, respond to ongoing talent shortages, and compete in an increasingly digital and data-driven recruitment landscape.
CEO Perspective
Chris Kendrick, Founder and CEO of Mercury, commented: “Japan is one of the most important and sophisticated recruitment markets in the world, with unique operational, regulatory, and cultural characteristics.
This is the beginning of a long-term commitment to supporting Japanese recruitment businesses with technology that matches the scale and complexity of their operations.
We see a significant opportunity to bring together leading-edge innovation, enterprise-grade security, and process management within a single platform, all underpinned by Microsoft. By combining this with a strong local presence in Tokyo, we are confident we can deliver meaningful value to agencies across the region.”
Supporting a market at a turning point
Japan’s recruitment landscape is undergoing profound change,driven by demographic pressures, labour shortages, and increasing demand for digital transformation. Agencies are being challenged to operate with greater efficiency, transparency, and compliance than ever before.
At the same time, adoption of modern recruitment technologies is rising, with growing investment in automation, data analytics,and AI-driven tools across the industry.
Mercury’s entry into the market reflects both the scale of the opportunity and the need for more advanced, integrated solutions that support long-term growth and operational excellence.
ENDS
About Mercury
Mercury is a leading recruitment technology platform built on Microsoft Dynamics 365, bringing together CRM, ATS, automation, and analytics into a single integrated solution. Designed for modern recruitment agencies, Mercury enables organisations to improve performance, enhance collaboration, and deliver better outcomes across the entire recruitment lifecycle.